Owners of certain Toyota and Lexus vehicles cannot use the infotainment systems on their rides after a faulty update caused them to crash.
Discovered earlier this week after some Lexus owners in the Chicago and California areas complained to the company, the issue disables the climate control, audio, navigation systems and rear-view camera by forcing the unit to continually reset, making the infotainment inoperable, according to AutoNews.
In the meantime, Toyota stopped broadcasting the defective data, but it was already too late for an unknown number of 2014-2016 Lexus luxury vehicles and 2016 Toyota Land Cruiser SUVs. Owners of certain units were able to reset the screens by disconnecting the cable from the battery’s negative terminal and waiting 30 seconds before reattaching it, but the rest will have to schedule an appointment with their local dealer, which will perform a forced reset.
Lexus issued an official statement on social media yesterday evening, apologizing for the situation and claiming “errant data broadcast by our traffic and weather data service provided“, which “was not handled as expected by the microcomputer in the vehicle navigation head unit“. The automaker hasn’t identified the supplier.
Update: We apologize if your vehicle has experienced an error in the navigation head unit. pic.twitter.com/TVzch62Emm
— Lexus (@Lexus) June 8, 2016